Refund & Exchange Policy

At Noora Couture, we are committed to providing premium-quality products and an exceptional shopping experience. Please read our Refund & Exchange Policy carefully before placing an order.

1. Exchange Policy

We accept exchanges under the following conditions:

• Exchange requests must be submitted within 7 days of receiving the order.
• Items must be unworn, unused, unwashed, unaltered, and in their original condition.
• All original tags, labels, and packaging must remain attached and intact.
• Proof of purchase (order number or receipt) is required.
• Exchanges are subject to product availability.
• If the requested item is unavailable, customers may exchange it for another item of equal value or pay the difference for a higher-priced item.

2. No Refund Policy

• Noora Couture does not offer refunds on any completed purchases.
• All sales are final.
• Eligible items may only be exchanged according to this policy.
• Shipping charges, delivery fees, customs duties, and taxes (where applicable) are non-refundable.

3. Items Not Eligible for Exchange

We cannot accept exchanges for items that:

• Have been worn, used, or washed.
• Have been altered in any way.
• Are missing original tags, labels, or packaging.
• Show signs of wear, stains, perfume, makeup, deodorant, or damage.
• Were customized or made-to-order.
• Are returned after the 7-day exchange period.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos of the item.
• A brief description of the issue.

Once the claim is reviewed and approved, we will replace the item at no additional cost.

5. Shipping Costs

• Customers are responsible for shipping costs related to exchanges unless the exchange is due to our error or a defective item.
• Original shipping charges are non-refundable.

6. Exchange Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

Approved exchanges will be processed and dispatched within 3–7 business days, subject to product availability.

7. Order Cancellation

• Orders may be canceled only before they have been processed or shipped.
• Once an order has been shipped, it cannot be canceled.
• After shipment, this Exchange Policy will apply.

8. Refused Deliveries

If a customer refuses to accept a delivered order for reasons unrelated to our error, the customer may be responsible for any return shipping, handling, or courier charges incurred.

9. Sale & Promotional Items

Sale, promotional, or discounted items may be exchanged only if specifically stated on the product page.

Refunds are not available for these items.

10. How to Request an Exchange

To request an exchange, please contact our Customer Support team with:

• Order Number
• Full Name
• Reason for Exchange
• Photos of the Item (if applicable)

Contact Information

Noora Couture
Dubai, United Arab Emirates

Phone: +971 54 243 2422
Email: nooracouture01@gmail.com

11. Acceptance of This Policy

By placing an order with Noora Couture, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy, including our strict No Refund Policy, under which eligible items may only be exchanged in accordance with the terms stated above.

Last Updated: July 2026