Refund policy
Refund & Exchange Policy
At Noora Couture, we are committed to providing premium-quality products and an exceptional shopping experience. Please read our Refund & Exchange Policy carefully before placing an order.
1. Exchange Policy
We accept exchanges under the following conditions:
* Exchange requests must be submitted within 7 days of receiving the order.
* Items must be unworn, unused, unwashed, unaltered, and in their original condition.
* All original tags, labels, and packaging must remain attached and intact.
* Proof of purchase, such as the order number or receipt, is required.
* Exchanges are subject to product availability.
* If the requested item is unavailable, customers may exchange it for another item of equal value or pay the difference for a higher-priced item.
* Exchanges are only available for eligible items in accordance with this policy.
2. No Refund Policy
Noora Couture does not offer refunds on any completed purchases.
All sales are final. Eligible items may only be exchanged according to the terms of this policy.
Shipping charges, delivery fees, customs duties, import taxes, clearance fees, and other applicable charges are non-refundable, including for international orders.
3. Items Not Eligible for Exchange
We cannot accept exchanges for items that:
* Have been worn, used, or washed.
* Have been altered in any way.
* Are missing original tags, labels, or packaging.
* Show signs of wear, stains, perfume, makeup, deodorant, or damage.
* Were customized or made-to-order.
* Are returned after the 7-day exchange period.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
* Your order number.
* Clear photos of the item.
* A brief description of the issue.
Once the claim has been reviewed and approved, Noora Couture will replace the item at no additional cost to the customer.
5. Shipping Costs & International Exchanges
Customers are responsible for shipping costs related to exchanges unless the exchange is due to an error on the part of Noora Couture or a defective item.
For international customers, if an exchange is requested due to a change of size, style, color, preference, or any reason unrelated to an error or defect on the part of Noora Couture, all costs associated with the exchange will be the customer’s responsibility.
This includes, but is not limited to:
* Return shipping costs.
* Shipping costs for the replacement item.
* Customs duties.
* Import taxes.
* Customs clearance fees.
* Courier or handling charges.
* Any other applicable fees or charges.
Noora Couture will not be responsible for any additional costs incurred as a result of an international exchange requested by the customer.
Original shipping charges, customs duties, import taxes, and other delivery-related fees are non-refundable.
6. Exchange Processing
Once the returned item has been received and inspected, we will notify you of the outcome.
Approved exchanges will be processed and dispatched within 3–7 business days, subject to product availability.
For international exchanges, the replacement item will only be dispatched once all applicable exchange-related costs have been paid by the customer.
7. Order Cancellation
Orders may be canceled only before they have been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled.
After shipment, this Exchange Policy will apply.
8. Refused Deliveries
If a customer refuses to accept a delivered order for reasons unrelated to an error on the part of Noora Couture, the customer may be responsible for any return shipping, handling, customs, courier, or other charges incurred.
Refusing delivery does not constitute a cancellation or qualify the order for a refund.
For international orders, any additional costs resulting from a refused delivery may be deducted from any amount otherwise payable to the customer, where applicable.
9. Sale & Promotional Items
Sale, promotional, or discounted items may be exchanged only if specifically stated on the product page.
Refunds are not available for sale, promotional, or discounted items.
If an exchange is permitted for a promotional or discounted item, the exchange remains subject to all other conditions of this policy.
10. How to Request an Exchange
To request an exchange, please contact our Customer Support team and provide the following information:
* Order Number
* Full Name
* Reason for Exchange
* Photos of the Item (if applicable)
* Contact Information
Our Customer Support team will review your request and provide further instructions if the exchange is eligible.
Contact Information
Noora Couture
Dubai, United Arab Emirates
Phone: +971 54 243 2422
Email: nooracouture01@gmail.com
11. Acceptance of This Policy
By placing an order with Noora Couture, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy, including our strict No Refund Policy, under which eligible items may only be exchanged in accordance with the terms stated above.
For international orders, you further acknowledge and agree that any exchange requested due to a change of size, style, color, preference, or any reason unrelated to an error or defect on the part of Noora Couture will be entirely at your expense, including all applicable return shipping, replacement shipping, customs duties, taxes, clearance fees, and other related charges.
Last Updated: July 2026
